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Problem To Pay At Paypal, Sonnox GB
Any Music
post Dec 15 2009, 09:15 PM
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Hi everyone,

First of all sorry for my bad english, I'm writing you from France !
I'm a new member of Dontcrack and really envoyed it.
I register myself in the SONNOX Group buy and I receive my voucher.
I validate by pressing the Redeem button next to the Redeem box and click continue to finalize payment.
Your website call the Paypal Website and the Paypal website says there's a problem with the adress and so that they can't continue. than I only have the possibility to go back to Dontcrack website.
Can you please help me that I could buy my Sonnox bundle !
Thanks for your help

Best regards

Cyril
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r2d2
post Dec 15 2009, 09:38 PM
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Cyril,

I can't find any "preparing" order for "cyril...", or "Any Music" in the queue.

So please:
- Clear your basket (remove all products).
- Then Re-add your desired product(s)
- Do the chekout
- If you see any error message at DC or Paypal, please copy paste the entire message(s) here and describe what you've done, so I can try to understand what has happened. (don't hesitate to paste ALL the details : browser used, time of order, link you clicked....)


Thank you for your patience.


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Any Music
post Dec 15 2009, 09:56 PM
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QUOTE (r2d2 @ Dec 15 2009, 09:38 PM) *
Cyril,

I can't find any "preparing" order for "cyril...", or "Any Music" in the queue.

So please:
- Clear your basket (remove all products).
- Then Re-add your desired product(s)
- Do the chekout
- If you see any error message at DC or Paypal, please copy paste the entire message(s) here and describe what you've done, so I can try to understand what has happened. (don't hesitate to paste ALL the details : browser used, time of order, link you clicked....)


Thank you for your patience.


Thanks for your answer.
I remove all product of my basket and re-add the bundle I choose.
I put de voucher code and do the check out.
Once on the paypak website there's a error message (in french) :

Impossible de traiter le paiement. Veuillez contacter le vendeur car l'adresse de livraison qu'il a fournie n'est pas valable, et il a demandé à ce que votre commande soit expédiée à cette adresse.

And I have no choice than going back to the dontcrack website.
I use IE8 from France... I put France in state/province for my adress

I hope you can help me
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r2d2
post Dec 16 2009, 04:33 AM
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QUOTE (Any Music @ Dec 15 2009, 09:56 PM) *
Thanks for your answer.
I remove all product of my basket and re-add the bundle I choose.
I put de voucher code and do the check out.
Once on the paypak website there's a error message (in french) :

Impossible de traiter le paiement. Veuillez contacter le vendeur car l'adresse de livraison qu'il a fournie n'est pas valable, et il a demandé à ce que votre commande soit expédiée à cette adresse.

And I have no choice than going back to the dontcrack website.
I use IE8 from France... I put France in state/province for my adress

I hope you can help me


1) Go to your account in the store.
2) Change your address:
- Change "France metropolitan" to "France" in the country field (May be this is the bug)
- Put your "Departement" (in french) in the "State" fields .
3) Emtpy your basket, place your order, checkout.
4) please report here if it worked


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Guest_Guest_Any Music_*_*
post Dec 16 2009, 09:01 AM
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QUOTE (r2d2 @ Dec 16 2009, 04:33 AM) *
1) Go to your account in the store.
2) Change your address:
- Change "France metropolitan" to "France" in the country field (May be this is the bug)
- Put your "Departement" (in french) in the "State" fields .
3) Emtpy your basket, place your order, checkout.
4) please report here if it worked


Hello,
I change my adress like you told me and I succesfully connect to Paypal Website.
After finished my checkout I receive mail from Dontcrack. In one of them there ws this message :

There has been a problem while processing this product and we truly apologize for the inconvenience.
We have been informed about that and be sure that we will contact you in less than 48h.

If I understand I have to wait a new mail telling me that I can download my bundle.

thanks for all

Best regards

Cyril
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r2d2
post Dec 16 2009, 10:24 AM
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QUOTE (Guest_Any Music_* @ Dec 16 2009, 09:01 AM) *
After finished my checkout I receive mail from Dontcrack. In one of them there ws this message :

There has been a problem while processing this product and we truly apologize for the inconvenience.
We have been informed about that and be sure that we will contact you in less than 48h.

If I understand I have to wait a new mail telling me that I can download my bundle.


now processed!


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insebab09
post Dec 17 2009, 05:06 AM
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Hey I was wondering if there was any way I could pay with a credit card instead of paypal. I want to purchase it but I dont see a credit card option. I really dont want to make a paypal account because I heard you have to have a bank account.
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r2d2
post Dec 17 2009, 08:56 AM
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You can of course pay wth credit card at paypal, even without creating an account first.
Just try wink.gif


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jafflen
post Nov 2 2011, 10:42 AM
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I have the same exact problem. I have other bids in, which are more than my paypal balance, and it looks like I'll be forced to use echecks, which delays payment by 5 days.

I've stopped any new bidding until this is fixed. I can't expect people to sudden have to wait for 5 days for me to pay them. That's rediculous. Most auctions want payment within 2 days so that they know they actually have a sale.
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